Top Rated Seller Program
Outstanding service earns big benefits for Top Rated Sellers.
What’s the Top Rated Seller Program?
Sellers who deliver exceptional customer service may qualify for eBay’s Top Rated Seller program. We support Top Rated Sellers by offering them exclusive benefits that can help boost their listings visibility, improve conversion, and save them money.
Benefits
Top Rated Sellers receive enhanced visibility in eBay search results and exclusive seller protections. By becoming a Top Rated Seller, you will also be eligible to receive a Top Rated Plus seal that will be prominently displayed with your qualifying listings. The Top Rated Plus seal lets shoppers know they can buy with confidence when they purchase your items.
Additional Seller Protections for Top Rated Sellers
We protect all sellers from abusive buying behaviour and from events outside their control. Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience.
Return shipping label credit for false “item not as described” claims
If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. We’ll reimburse your return shipping label cost up to $8 per return. You’ll receive the return shipping label credit on your monthly invoice and we’ll automatically remove any negative and neutral feedback, defects, and open cases in service metrics.
Up to 50% refund deduction for decreased value on used or damaged returns
When you issue a refund for an item that was returned after it was used or damaged by a buyer, and you have a track record of delivering on your service promise, we’ll give you the ability to protect yourself by deducting up to 50% of the refund to recover the decreased value of the item. If there are any issues with buyers that may negatively impact you, we’ll take care of them by removing any negative and neutral feedback, defects, and open cases in service metrics.
Qualify as a Top Rated Seller
Canadian sellers can qualify to be Top-Rated in two separate programs. They can qualify for the Global program, which measures performance according to sales made to any buyers, and they can qualify for the US program, which measures performance only on sales made to buyers located in the United States.
To become a Top Rated Seller, you’ll need to:
- Have an eBay account that’s been active for at least 90 days
- Have at least 100 transactions and $1,000 in sales with Global and/or US buyers over the past 12 months
- Comply with eBay’s selling practices policy
- A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
- Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases
- A late shipment rate less than or equal to 3%, and five or fewer late shipments
If you’ve met these performance standards requirements, we’ll automatically upgrade you to the Top Rated Seller status at your next evaluation.
Take your seller performance to the next level with Top Rated Plus
If you are a Top Rated Seller in the US or Global program, you can qualify for a Top Rated Plus seal and a 10% discount on final value fees for your items listed in US, Motors, CA, & CAFR.
In order to benefit from the Top Rated Plus seal and discount, Canadian sellers need to meet all the Top rated Seller performance standards requirements mentioned above, and upload tracking within their stated handling time with carrier validation for 95% of transactions to US buyers. This is to ensure a consistent buyer expectation for US buyers.